Return Policy

Return & Refund Policy – tirnora

  1. Order Cancellation We accept order cancellation requests under the following conditions: Unpaid Orders If your order has not been paid, you may cancel it directly or contact our customer service team for assistance. Paid Orders Paid orders may be canceled within 48 hours after placement for a full refund. Once an order has entered the processing or shipping stage, cancellation requests may no longer be accepted. To request cancellation, please contact us as soon as possible: Email: service@tirnora.com
  2. Return & Exchange Policy Return Eligibility To qualify for a return, the following conditions must be met: The product must be unused and remain in its original condition. The product must be returned in its original packaging. The return request must be submitted within 60 days after delivery. Proof of purchase must be provided. Returns submitted without prior approval may not be accepted.
  3. How to Request a Return or Exchange To request a return, please contact: Email: service@tirnora.com Please include the following information: Order number Product(s) you wish to return Reason for return Clear photos or videos if the product is damaged, defective, or incorrect After your request is approved, we will provide return instructions. Please ship the item within the required timeframe and provide tracking information after shipment.
  4. Return Shipping Costs Customer Responsibility If the return is caused by personal reasons, including: Change of mind Incorrect product selection Personal preference The customer is responsible for return shipping costs. Return shipping fees may vary depending on the package size, destination, and shipping provider. Merchant Responsibility If the product is damaged, defective, or incorrectly shipped, tirnora will review the issue and may provide: Replacement Partial refund Full refund as appropriate.
  5. Refund Process Once the returned product has been received and inspected: Approved refunds will be issued to the original payment method. A refund confirmation email will be sent after processing. The final arrival time may vary depending on your bank or payment provider. Refund Deductions Partial refunds may apply in cases where: The product has been damaged due to improper use. Original packaging or included accessories are missing.
  6. Late or Missing Refunds If you have not received your refund: Check your payment account again. Contact your bank or card provider for processing updates. If the issue remains unresolved, please contact us: Email: service@tirnora.com
  7. Contact Us For any return, refund, or order-related questions, please contact our customer service team. Website Operator: URBATAM FASHION LLC Registered Address: 203 Grimes St, Aguilar, Colorado 81020, United States Business License Entity: URBATAM FASHION LLC Email: service@tirnora.com Customer Service: +1 6012533380